Privacy Policy

Last updated: 23 July 2026

Pharmacy Weight Loss Tonbridge | GPhC Registration No. 9012511 | Last Updated: July 2026

We are committed to protecting your personal data and respecting your privacy. This policy explains how Pharmacy Weight Loss Tonbridge collects, uses, and safeguards your information in accordance with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.

Who We Are

Pharmacy Weight Loss Tonbridge is a GPhC registered online pharmacy weight loss clinic (Registration No. 9012511) serving patients in Tonbridge and the surrounding areas of the United Kingdom. We act as the data controller for any personal information you provide to us.

Data We Collect

When you use our services, we may collect the following types of personal and health information:

Identity data: Full name, date of birth, and gender
Contact data: Email address, phone number, and delivery address
Health data: Medical history, current medications, weight, height, BMI, and other clinical information relevant to your weight loss treatment
Payment data: Billing information processed securely through our payment provider
Technical data: IP address, browser type, and website usage information collected via cookies

Health data is classified as special category data under UK GDPR and is handled with the highest level of care and security.

How We Use Your Data

We use your personal information for the following purposes:

To assess your suitability for weight loss treatments through our pharmacist-led consultation process
To dispense and arrange delivery of approved medications, typically within 1 working day of pharmacist approval
To maintain accurate clinical records and ensure your ongoing safety
To communicate with you regarding your orders, consultations, and treatment progress
To comply with our legal and regulatory obligations as a GPhC registered pharmacy
To process payments securely

Our lawful basis for processing health data is the provision of healthcare services and compliance with our legal obligations as a registered pharmacy.

Cookies

Our website uses cookies to improve your browsing experience and help us understand how visitors interact with our site. Cookies may include essential functional cookies required for the website to operate, as well as analytical cookies that help us monitor site performance.

You can control cookie preferences through your browser settings at any time. Disabling certain cookies may affect the functionality of our website. We do not use cookies to collect sensitive health information.

Third Party Sharing

We do not sell your personal data to third parties. We may share your information only in the following limited circumstances:

Delivery partners: We share your name and delivery address with trusted courier services solely for the purpose of fulfilling your medication order
Payment processors: Your payment details are processed securely by our payment provider in accordance with PCI DSS standards
Healthcare professionals: With your consent or where clinically necessary, we may communicate with your GP or other healthcare providers
Regulatory bodies: We may disclose information to the GPhC, MHRA, or other authorities where required by law

All third parties we work with are required to handle your data securely and in compliance with UK data protection law.

Data Retention

We retain patient records for a minimum of eight years in line with NHS and pharmacy regulatory guidelines. After this period, data is securely deleted or anonymised. Payment records are retained only for as long as required by financial regulations.

Data Security

We implement appropriate technical and organisational measures to protect your personal data against unauthorised access, loss, or disclosure. Access to patient records is restricted to authorised pharmacy staff only.

Your Privacy Rights

Under UK GDPR, you have rights in relation to your personal data. You may request access to the data we hold about you, ask us to correct inaccurate information, or request deletion of your data where it is no longer necessary for us to retain it. You may also object to certain types of processing or request that we restrict how we use your data in specific circumstances.

To exercise any of your rights, please contact us using the details below. We aim to respond to all data-related enquiries within 48 hours.

Contact Us

If you have any questions about this privacy policy or how we handle your personal data, please get in touch:

Pharmacy Weight Loss Tonbridge
GPhC Registration No. 9012511
Phone: (+44) 116 4646009
Email: info@pharmacyweightloss.co.uk

This policy was last reviewed and updated in July 2026. We reserve the right to update this policy periodically to reflect changes in our services or legal obligations.